Q: Is Connect Coaches a Shuttle Service?

That is a good question....there are a number of types of Cruise & Airport shuttle services on the Central Coast but ours is a Group Booking Charter Service.

This means that we take one single group booking from the Central Coast, Lake Macquarie or Newcastle to Sydney Airport or the Cruise Terminals and Central Station.

We collect you from your nominated address/es and drop you off to the terminal you require.
We can also pick you up from the terminal and drop you off at your nominated address/es.

We will allocate your pick-up time based on your flight departure time, type of flight (International or Domestic), the check-in time required and our knowledge of travel time required to get you to the Airport or Cruise Terminal in time to check in.

Q: How soon should I book my Group Transfer to the Cruise Terminal or Airport ?

Bookings are essential and we recommend that you book with us as early as you possibly can prior to your date of travel. We can accept bookings up to 12 months in advance. We cannot guarantee the availability of seats at any time until your booking is confirmed & payment (either in full or a deposit) has been received by us. If you are travelling during school or public holiday periods, book as early as possible to avoid disappointment as seats do fill very quickly during these times.

Q: How do I check in at the Cruise Terminal?

You can check in online.
If you haven't checked in online then your cruise company should have provided you with a check-in time. Drop off your bags at the bag drop. Be sure to be at the cruise terminal at least an hour before you are set to depart.

Q: What about Security Screening at the Airport or Cruise Terminals?

You will have to walk through a metal detector and your belongings will go through the x-ray.
Make sure you take off and place in your carry-on luggage, your mobile phone, laptop computers/ tablets, and other large or small metal objects, coins, etc.

If you have artificial devices, like hip/ knee replacements, pacemakers, etc. let the security people know as you approach.
The security personnel will make the process as easy and as convenient as possible.

Q: I'm not sure if I'm allowed to bring something ?

Things you should check with your cruise line before you bring them, just in case they're not allowed:
Alcohol
Other types of non-alcoholic drinks, water, etc.
Power boards/ extension leads.
Heating elements, kettles/ irons, etc.
Knives/ multi tools.
Fishing equipment.
Sports equipment
Drones

Q: How do I board the ship from the Overseas Passenger Terminal?

The Overseas Passenger Terminal has a dedicated elevated gangway.

Q: What can I find around the Cruise Terminal ?

Sydney Destination Ambassadors will be available for international arrivals, to provide you with any local information you might need. There are many restaurants, pubs, cafes, bars and shopping precincts nearby.

Q: I have medicines/special needs/foods,etc. Who can I contact?

Get a note from your doctor and contact the cruise lines and ask.

Q: What must I not bring?

Anything prohibited, illegal, or otherwise dangerous. If in doubt, contact the cruise line or have a look at the Australian Border Force.

Q: Can I drop my bag off ?

Bags can generally be dropped off around 9am and about an hour before a ship is set to depart.

Q: Is there wheelchair assistance?

Please let the cruise company know in advance if you require wheel chair access. They should make arrangements for you to have wheelchair assisted entry and escort you through the terminal and boarding.

Q: Can my family & friends come to see me off on my cruise?

Family and friends are welcome to share in your excitement and wave you a fond farewell from the publicly accessible area on Level 4, OPT. Unfortunately, they will be not be able to come into the terminal building or on-board.

Q: What do I need to know about Customs and Immigration?

What do I need to know about Customs and Immigration?
Just like an airport, you'll need government issued identification, passport is always best, but if you're going on a domestic cruise, an Australian driver's licence, or equivalent is a must.

Q: Do you provide assistance with luggage?