Frequently Asked Questions


Is Connect Coaches a Shuttle Service

That is a good question, there are a number of types of Cruise & Airport shuttle services, ours is a Group Booking Charter service

This means that we take one single group bookings from the Central Coast , Lake Maquarrie or Newcastle to  Sydney Airport or Cruise Terminals and Central Station.

We collect you from your nominated address and drop you off to the terminal you require.
We can also pick you up from the terminal you require and drop you off at your nominated address.

We will allocate your pick up time based on your flight departure time, type of flight (International or Domestic), the check in time required and our knowledge of travel time required to get you to the Airport or Cruise Terminal on time to check in.

How Soon should i book my Group Transfer to the Cruise Terminal or Airport
Bookings are essential and we recommend you book as early as you possibly can prior to your date of travel.We can accept bookings up to three (12) months in advance of the current month we are in.We cannot guarantee the availability of seats at any time until your booking is confirmed.If you are travelling in school or public holiday periods, book as early as possible to avoid disappointment as seats do fill very quickly during these time
How do i Check In at the Cruise terminal
You can check in online.

If you haven't checked in online then your cruise company should have provided you with a check-in time. Drop off your bags at the bag drop. Be sure to be at the OPT an hour before you are set to depart.

What about security Screening at the Airport or Cruise Terminals
You will have to walk through a metal detector and your belongings will go through the x-ray.

Make sure you take off and place in your carry-on luggage, your mobile phone, laptop computers/ tablets, and other large or small metal objects, coins, etc.

If you have artificial devices, like hip/ knee replacements, pacemakers, etc. let the security people know as you approach.

The security personnel will make the process as easy and as convenient as possible.

I’m not sure if I’m allowed to bring something?
Things you should check with your cruise line before you bring them, just in case it's not allowed:
  • Alcohol
  • Other types of non-alcoholic drinks, water, etc.
  • Power boards/ extension leads.
  • Heating elements, kettles/ irons, etc.
  • Knives/ multi tools.
  • Fishing equipment.
  • Sports equipment
  • Drones
 

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