A note to our passengers in response to Coronavirus (COVID-19)
The health and wellbeing of our passengers & drivers is taken very seriously by Liam & Alison at Connect Coaches.
We would like to reassure our valued passengers that we are monitoring the situation on a daily basis and are following the advice of the Australian Government's Department of Health.
At this time, it is inevitable that all of our upcoming day tours will need to be rescheduled.
We ask for your patience & understanding at this time as we contact venues that we are booked in to visit in the coming weeks/months. We aim to reschedule these upcoming day tours for dates later in the year. We are hoping (desperately...) that many, if not all, of our passengers who have booked tours with us are able to attend on these new dates. That way, we can simply transfer their booking to this new date. If unable to attend on this rescheduled date, we will discuss other options with you when we contact you.
With regard to theatre events, we are waiting for the individual theatres to make a decision about their upcoming shows & will be guided by their decision. We are hoping that the shows are postponed, rather than cancelled completely, but that decision is out of our hands. Ticketmaster have assured us that full refunds will be issued if shows are cancelled.
As you can imagine, we are spending a lot of time on the phone at the moment. Rest assured that we will contact passengers who have upcoming tours/events with us as the proposed date/s of their tours/events gets a bit closer. We are being methodical about the order in which we contact our passengers (that is; we are only looking at day tours booked in March for the moment, then we will move onto April, etc.).
If passengers have upcoming day tours which they have not yet paid for & the due date is approaching, we ask that they postpone paying for these until we contact you with the new date for this tour.
For further information regarding the Coronavirus and/or Government advice please visit www.health.gov.au or call the Australian Public Health Information Line 1800 004 599.
We thank you for your patronage in the past & sincerely hope that we can continue to provide you with many more enjoyable day tours & events in the not-too-distant future.
If you do have a query relevant to one of our upcoming day tours or events, please contact Liam or Alison on 4325 4053.
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