Connect Coaches Director Liam Green
Tour Coordinator - Alison Harris
Individuals are responsible for reading through the Terms & Condition prior to making a booking

As a tour operator, we are required by law to have a Covid-19 safety plan. This plan includes:

  • The Driver & Guide being fully vaccinated
  • Checking that all passengers have checked in using our QR code before boarding our vehicle
  • The Driver & Guide wearing a face mask, if this is in line with NSW Government Health regulations at the time of travel
  • Encouraging social distancing, wherever possible
  • Cleaning and sanitising tour vehicles after each tour (as we have always done)
  • Wiping down handrails and other high-touch surfaces during the day

As a customer you will need to:

  • Be fully vaccinated (or have a medical exemption) & show proof of vaccination (or letter from your GP if exempt) if requested to do so by our Driver or Guide
  • Complete a COVID 'check in form' before boarding our vehicle (either by using our QR code or by completing the paper form, provided to us by Service NSW)
  • Disclose to us if you have recently travelled to one of the 'hot spots' listed on the NSW Government website
  • Wear a face mask, if this is in line with NSW Government Health regulations at the time of travel
  • Inform the tour guide/driver if feeling unwell or have flu-like symptoms before/during the tour
  • Use the provided hand sanitiser before entering the tour vehicle
  • Have your temperature taken before boarding our vehicle on the morning of your tour
  • Practice social distancing wherever possible

Seatbelts and Children

  • All passengers are required to wear seatbelts in seatbelt equipped vehicles. Connect Coaches employees are not responsible for policing this requirement.
  • Parents, guardians and clients are required to ensure all children wear seatbelts in seatbelt equipped vehicles.
  • Connect Coaches is not responsible for the provision, installation and securing of children and child booster seats, capsules and child restraints. Parents, guardians and clients are responsible to provide, install and secure all child restraint and booster seats.
  • Connect Coaches drivers are not responsible for the behaviour and safety of children when not accompanied by a parent or guardian. Connect Coaches bus and coach drivers are responsible for the safe operation of the vehicle as this is their primary focus.

Where a wheelchair lift is fitted;

  • Connect Coaches is responsible for the operation of the wheelchair lift or ramp,
  • Connect Coaches wheelchair accessible vehicles will have generic anchor points and straps for use,
  • Connect Coaches is not responsible for the anchoring of the wheel chair,
  • Connect Coaches employees will assist in anchoring wheel chairs but the parent, guardian, supervisor or client is responsible for the anchoring.
  • Connect Coaches reserve the right to eject any passengers behaving in an inappropriate, offensive, intoxicated or destructive manner from the vehicle or stop the vehicle until the situation has been resolved.
  • This may include requesting police to attend.
  • No illicit drugs or alcohol is to be consumed on any Connect Coaches vehicle.
  • Smoking is not permitted on any Connect Coaches vehicle.
  • Passengers and clients are responsible for any damage caused to the vehicle as a direct result of their booking.
  • Examples include vandalism, excessive vehicle cleaning due to food or beverage spillage and breakage of interior or exterior fittings.
  • Connect Coaches is not responsible for any damage or soiling of luggage. Connect Coaches will exercise all care when loading and unloading luggage.

Connect Coaches employees may request assistance in loading or unloading any luggage items.

  • Staff from Connect Coaches may take photos of guests for advertising purposes. If you do not wish to have your photo taken, please let a staff member know or feel free to contact us prior to the event (02 4325 4053).

Click Here to Email Us

  • Connect Coaches is not responsible for any property left or thought to be left on a Connect Coaches vehicle.
  • Connect Coaches will endeavor to search each vehicle at least daily for lost property and store it at the depot office for a minimum of 48 hours. Connect Coaches reserves the right to dispose of or destroy any lost property after this time.
  • Any lost property found must be collected from a Connect Coaches depot within 48 hours.

Connect Coaches does not guarantee the security of any lost property.

  • Connect Coaches will issue confirmations for all bookings (invoice &/or receipt)
  • Passengers are advised to check all details thoroughly
  • Bookings are not confirmed until payment has been received
  • Payment must be received by the due date on the invoice unless another arrangement has been made with Connect Coaches to have this due date extended
  • If payment has not been received by the due date & an alternate arrangement has not been made, Connect Coaches has the right to sell this ticket to another person
  • In the event of a passenger cancelling their ticket after they have made payment for a public day tour, Connect Coaches will only refund the amount if the passenger's ticket can be resold
  • If Connect Coaches has already paid a third party involved in a day tour (such as, but not limited to: a restaurant reservation, guided tour fee, concert ticket, accommodation, wraps/sandwiches from a bakery etc.), they will not refund this component of the total cost unless they can resell the passenger's ticket
  • If a day tour is cancelled by Connect Coaches, due to vehicle breakdown or driver illness, they will endeavour to provide an alternate vehicle & driver. If unable to do so, they will provide an alternate date for the planned day tour. If a passenger is unable to attend on this alternate date, Connect Coaches will issue a full refund
  • If a day tour is cancelled by a third party, Connect Coaches will refund or credit our component of the ticket cost. The third party component of the ticket cost will be refunded to passengers once this amount has been refunded to us by the third party
  • Credit notes may be issued by Connect Coaches, at their discretion, & are valid for 12 months from their date of issue & cannot be exchanged for cash
  • Connect Coaches will issue confirmations for all bookings.
  • Customers are advised to check all details thoroughly. Bookings are not confirmed until a confirmation has been issued. 
  • Full payment is required for all non-account customers prior to travel.
  • Refunds will not be provided once payment has been made, unless at least 14 days' notice has been given to Connect Coaches.
  • Connect Coaches may, at its sole discretion, charge cancellation fees.
  • Connect Coaches may, at its sole discretion, require a payment of a deposit.
  • Full payment for account customers is required within 14 days of completion of the charter.
  • Connect Coaches provide group charters to and from the cruise terminals.
  • Connect Coaches allow up to three pick up points between and including the first pick up point and the cruise ship terminal.
  • Connect Coaches will not be responsible for traffic delays or breakdown to and from the cruise terminals
  • Connect Coaches departs cruise ship terminal at 9:00am unless pre-arranged prior to booking date.
  • Connect Coaches departs Central Coast approximately 11:30am on trips to the cruise terminals
  • Connect Coaches reserve the right to change schedules as necessary. Whilst every effort is made to maintain service, no responsibility will be taken for any inconvenience due to delayed service and any additional cost or expenses.
  • Passengers acknowledge their acceptance that Connect Coaches is not liable for injury, damage, loss, accident, delay or irregularity, liability or expense to person or property due to act of default by another company or person providing services included in transfer.
  • Connect Coaches accepts no responsibility for any sickness, labor disputes, machinery breakdown, government restraints, acts of war and terrorism, weather conditions, traffic delays, defect in any vehicle of transportation that is caused.
  • Connect Coaches has the right to cancel, change or alter any service, and to decline any passenger at any time for any reason deemed necessary.
  • Every effort is made to ensure Connect Coaches arrives on time.
  • Passengers are responsible to provide Connect Coaches the correct arrival date and time for their cruise. If the incorrect arrival date is provided and Connect Coaches has not been informed prior, passengers will be charged an additional fee to reschedule if possible.
  • Return service bookings must be pre-paid by either offline payment or by credit card prior to the service.
  • Connect Coaches cannot confirm bookings until payment has been made.
  • Once payment has been made for a cruise transfer, refunds will not be provided if less than 14 days' notice has been given to Connect Coaches.

Passengers are limited to two bags per person


The terms, conditions and limitation of liability under which the tour operates are detailed hereunder and the payment of the tour deposit or tour price represents acceptance by the purchaser of the following:-

1. The tours in this brochure are organised and operated by Connect Coaches.

2. Deposit: To confirm your reservation a deposit of
$100.00 per person is to be paid within 7 days of booking. Reservations will be held for 7 days only without deposit. Balance of payment for your holiday is to be paid 90 days prior to departure. Connect Coaches reserves the right to accept waitlist passengers in place of applicants failing to finalise within the prescribed time.

3. Occasionally it may be necessary to alter or amend itineraries, accommodation and sightseeing arrangements from those published. This may be due to road, weather and other operational needs prevailing at the time and is always made in the best interest of your comfort. Any personal expenses incurred by a passenger as a result of any delay, alteration or curtailment of any tour, whether caused by mechanical defect, strikes or any other cause are the responsibility of the pas­senger.

4. A minimum number of bookings are required to operate a tour and also to ensure an enjoyable group atmosphere. Where sufficient numbers cannot be achieved, the Company reserves the right to cancel a scheduled departure date or tour.

5. Any special passenger requirements must be notified to the Company at the time of booking. No passenger will be permitted to embark or continue on the tour while their mental or physical condition is, in the opinion of any representative of the Company, such as to render themselves incapable of caring for themselves, or whereby they become objectionable to other passengers, or they become a hazard to themselves or other passengers . The Company will not be responsible for expenses resulting in such persons being precluded from complet ing the tour for any such reason .

6. Where a tour is cancelled prior to the departure date, according to sections 2 or 3 above, we shall endeavor to offer the nearest possible alternative tour (subject to a refund or payment to cover any tour price difference.) or, if this is not acceptable, refund your monies in full.

7. The company cannot guarantee exact arrival and departure times and is not liable for any failure to make connections with any other service or guarantee the operation of any particular  service.

8. The company reserves the right to cancel any ticket or booking or to refuse to carry any passenger where payments have not been received by the company within the times specified in the tour brochure . It is a condition of carriage that a passenger has paid all tour monies prior to departure of the tour.

9. Cancellation Fees - The following rates only apply to the coach/bus travel component of the tour. Any motel or additional travel cancellation costs may be applicable as per the individual (third party) cancellation policies:

  • 43 - 59 days’ notice - 100% refund of coach component                   

  • 28 - 42 days’ notice - 50% refund of coach component    

  • less than 28 days’ notice - 0% refund of coach component                         

10. Travel insurance cover is strongly recommended for all tours to cover you against possible associated risks of travel including cover for medical expenses and costs, loss of luggage, and expenses incurred due to cancellations, delays or other disruptions.

11.  "Act of God" or "Force Majeure" Clause:  the occurrence of an event that is beyond Connect Coaches' reasonable control and which could not have been reasonably prevented which includes, but is not limited to: (a) pandemic events such as Covid-19; (b) natural disaster (including but not limited to flooding, fire, earthquake, landslide), adverse weather conditions, high or low water levels; (c) nuclear or other industrial accident causing environmental pollution or contamination; or (d) change in government restrictions or regulations.  Should a Force Majeure event prevent Connect Coaches from providing your tour as planned, we will change our travel arrangements as reasonably practicable to ensure your safety and invoice you for any possible additional costs if required.


Sign Up for


Request a

Charter Quote



Airport & Cruise



Keep Updated

Michael Bublé - Wed. 14th December, 2022

Posted by Liam Green on 6 April 2022

High Tea at the QVB

Posted by Liam Green on 6 April 2022

Jurassic World by Brickman® at the Australian Museum

Posted by Liam Green on 5 April 2022

What our Client’s Say About Us

Thank you to Liam at connect coaches for lookin...

Lynette McGarrity
02 4325 4053
Bookmark SiteTell a FriendPrint