Welcome to our website! We believe that training is essential for personal and professional growth. That's why we have taken the time to provide you with important information about our training policies and procedures. We value your time and want to ensure that your

Training experience with us is both informative and beneficial. By familiarizing yourself with the contents of this information, you will gain a better understanding of your rights and responsibilities as a trainee. Whether you are a student, professional, or simply someone looking to enhance their skills, we have tailored our training programs to cater to everyone. Our aim is to empower you with the knowledge and tools needed to succeed in your chosen field. We understand that everyone has different learning styles and needs. That's why our training programs are designed to be interactive, engaging, and adaptable to accommodate various learners. So, take a moment to explore the information provided. We encourage you to ask any questions you may have and to engage with us. Together, we will create a positive and enriching training experience for you and others.

 

 

Welcome to Connect Coaches, powered by Central Coast Driver Training. We are dedicated to providing exceptional vocational education and training in a welcoming environment. With a decade-long track record of excellence in the Central Coast and Hunter regions, we are proud of our reputation for training and assessing. At Connect Coaches, we prioritize your personal growth and success. Our experienced staff will go above and beyond to support your individual needs and ensure you have all the opportunities to reach your full potential during your training. We sincerely hope that your time with us will be both memorable and productive, and that you will have a positive and fulfilling learning experience. Thank you for choosing Connect Coaches for your course.

Our policies and procedures ensure high professional standards in marketing and delivering vocational education and training services. We prioritize your interests and well-being by creating a safe and supportive learning environment for all participants.
Enrollment changes are possible but subject to availability. Typically, changes cannot be made once the program has started, unless deemed necessary.

Welcome to Central Coast Driver Training services, where we prioritize providing you with maximum "seat time" and individual attention from our qualified instructors.

To ensure an optimal learning experience for all participants, spaces on our courses are limited.

Due to our low numbers policy, we are committed to ensuring that other participants are not unjustifiably disadvantaged. As a result, refunds can only be offered under specific circumstances.

You may be eligible for a full refund if Central Coast Driver Training cancels a program and no suitable alternative can be provided. Alternatively, if you notify us at least 7 working days before the course's start date that you are unable to attend, a full refund may also apply.

In cases where you provide a minimum of 3 working days notice, we may offer a partial refund. The refunded amount will be the course fee paid minus 10% of the applicable course fee.

If you provide less than 3 working days notice, a partial refund may still be possible, but the refunded amount would be the course fee paid minus 25% of the applicable course fee.

Please be aware that if you notify us on or after the course's commencement date, no refund can be given. To note, Central Coast Driver Training reserves the right to charge an additional fee to cover the cost of any books or equipment provided to you if they are not returned in their original condition.

We appreciate your understanding of our refund policy and look forward to providing you with a rewarding and focused learning experience. Secure your spot on our courses now!

Course Outcomes

We guarantee you quality training that aligns with the program objectives. If, for any reason, the objectives are not met during the scheduled course, we will offer additional training on a separate day at an hourly rate. Your success is our priority.

Flexible Delivery

Central Coast & Hunter Driver Training offers flexible programs to ensure everyone has equal opportunities for learning. We provide self-paced learning, flexible timetabling, individualized learning, and oral assessment whenever possible. Our goal is to make driver education accessible and inclusive for all.

Conduct

In today's workplace, we value employees who are proactive, team-oriented, honest, loyal, tactful, and courteous. We expect everyone to treat others and our staff with appropriate consideration. Our principles of interpersonal behavior include focusing on the situation, upholding others' self-confidence and esteem, maintaining constructive relationships, taking initiative, leading by example, and respecting property. Inappropriate language and the use of mobile phones during classes are not tolerated. We stand against bullying, intimidation, threats, abuse, and violent behavior. Offenders will be reported to the police and face program cancellation without a refund. Join us in upholding these principles at all times.

Smoking 

To ensure the safety and inclusivity of everyone, our company has implemented a strict smoking policy. Smoking is prohibited in all our buildings, during training activities, in company vehicles and plants, and within 10 meters of these areas. Additionally, smoking is not allowed near flammable fuels or within a 10-meter radius of our Erina Depot buildings. However, employees, visitors, and clients are allowed to smoke during designated breaks in designated areas that do not affect others.

Your Privacy 

Central Coast Driver Training values your privacy. Our Privacy Policy, available on request, explains how we handle the information we collect from you. We collect and store your enrollment details and progress reports, ensuring that your information is relevant to your training program. We protect the confidentiality of all personal records according to the National Privacy Principles in the Privacy Amendment Act. In certain cases, we may need to share your information with a third party for statistical purposes, with your consent. This authorization is limited to the duration of your enrolled course/unit.

Records & Reprints 

Central Coast & Hunter Driver Training retains records of your achievements in training programs. Records for Heavy Vehicle Licences and short courses are kept for 5 years, while records for National Training Package Qualifications and Units of Competency are kept for 30 years. You can view your records at any time by contacting the office, but there may be a charge for retrieving archived records. If you need reprints of certificates or statements, there is a fee of $30.

Illness

Let us know right away if you can't attend a program session due to sickness. If it's a sponsored program and you're absent for more than three days, we might need a medical certificate. Contact the Administration Office ASAP.

 
Drugs & Alcohol
 
Our driving school enforces a strict no alcohol or drug policy to maintain a safe learning environment. Anyone found under the influence during training will have their participation suspended or cancelled without a refund.
 
Work Health & Safety
 Central Coast & Hunter Driver Training prioritizes safety and health in the workplace for all employees, contractors, trainees, and visitors. We believe that accidents can be prevented and we are committed to accident prevention, hazard control, injury protection, and health preservation. We believe in shared responsibility and teamwork for maintaining a safe and healthy workplace. Through consultation, communication, and training, we ensure that everyone is aware of and follows our WHS policies and procedures. supervisors and managers play a crucial role in implementing safety plans and employees are responsible for their own safety and that of others.


Access & Equity
 
Central Coast & Hunter Driver Training promotes equal access and fairness in their services and believes in eliminating all discrimination. If you experience discrimination or obstacles in participating in the program, please report the situation.
 
Harassment Policy
 Central Coast & Hunter Driver Training has a zero-tolerance policy for any form of harassment, victimization, or bullying. We believe in creating a safe and respectful learning environment for everyone. This includes not engaging in any behavior that could interfere with an individual's work performance or create an intimidating or offensive atmosphere based on sex, race, national origin, religion, disability, sexuality, or age. Examples of harassment may include unwelcome physical contact, insulting or threatening language, or offensive images. Victimization could involve unfavorable treatment or mocking of customs or cultures. Bullying may include using strength or power to coerce others, behavior that degrades or humiliates, or persistent criticism. We understand that cultural norms may differ, but we encourage reporting any concerning behavior to our staff for investigation. Your privacy will be respected throughout the process.

Complaints Procedur

Central Coast & Hunter Driver Training recognises that differences and grievances can arise from time to time and therefore has a fair and equitable process for dealing with employee/client complaints.  There is a separate policy for a client to seek review/appeal of an assessment. 

We are committed to a process of continual improvement and your feedback is welcome on all aspects of program administration and delivery.  Our course Feedback Questionnaire is a source of advice on strengths and weaknesses of our service delivery.  However, in some situations you may feel it necessary to make a formal complaint in writing.
The quick settlement of any grievance that may occur is in the best interest of all parties concerned.  Therefore the following steps are implemented to ensure this happens.
 
Receipt of a Complaint

When we receive a written complaint, we will record it in our database. We treat all complainants with respect and ensure that their complaint is not discussed inappropriately within the company. If appropriate, we will invite both parties to discuss the issues openly and positively in order to find a solution that works for everyone. If the matter cannot be resolved efficiently, the employee or client can contact their Trainer's Manager for assistance. The Manager will mediate the matter until a resolution is agreed upon. If necessary, both parties can seek guidance from a peer or Management, who will assist in the process. If the staff member or trainer's Manager is involved, they will not participate in any discussions. All stages of the resolution will be documented and file notes will be provided to all parties. If a solution cannot be reached, the complainant has the right to representation and appeal under the relevant laws. Regardless of the outcome, the applicant will receive a written decision explaining the agreed outcome. All formal complaints will be recorded along with any follow-up actions.

Unjustified Complaints

If a client submits an unjustified or vexatious complaint, we follow a procedure to clearly identify it as unjustified. A report will be prepared for the General Manager explaining the complaint and why it is unjustified. The complainant will be notified of the decision in writing, and warnings or sanctions may be issued if the complaint is deemed mischievous. We may seek legal advice if the complaint is damaging to our company. All unjustified complaints will be recorded with corresponding actions and correspondence.

Classroom Training

Qualified trainers provide in-person training to accommodate varying learning needs. Attendance at scheduled classes is mandatory, and trainers customize the learning experience by moderating pace, methods, and sequence. Teaching methods include case studies, field trips, practical classes, role plays, discussions, presentations, and assignments.

 Classroom Assessment 
 
Our website offers a variety of assessment tasks and strategies for everyone. These methods include written documents, projects, formal questions, practical demonstrations, group tasks, presentations, problem solving tasks, case studies, and discussions. In each unit or module, there are usually two or three assessment tasks. You can expect clear instructions for major assessments, including the due date.
 
Workplace Assessment
 
Some programs contain mandatory workplace training, which is assessed in the workplace using a variety of assessment methods.
 

 WHAT ARE COMPETENCIES?

Assessing your competency means you must be able to demonstrate the necessary skills, knowledge, and attitudes required for each unit and element. This may involve tasks such as collecting information, communicating effectively, planning, working in teams, using technology, problem-solving, and showing understanding.

How are Competencies Assessed?
 Assessment of competencies includes both direct (observing candidates in the workplace) and indirect (using simulations, projects, and role-plays) methods. You will need to provide evidence and demonstrate competency in specific areas. Underlying skills like problem solving and teamwork are assessed through oral and written questioning, third-party reports, and off-the-job tests. Your performance is measured against national standards, and you will be marked as "C" for competent or "NYC" for not yet competent. If you don't meet the competency level, a flexible training plan may be created.

If you can't demonstrate competence in all areas of a qualification, you won't receive the certificate. However, you can receive recognition for the units you have completed successfully. This recognition is called a Statement of Attainment, which includes details about the qualification name, unit numbers, and national identification number. If you choose to continue and complete the full qualification or any remaining units, your assessor will help create a training plan to finish the outstanding learning units.

Your trainer's responsibilities include providing clear instructions for your training and outlining each learning unit's expectations. They will also provide contact details for additional support outside of workshops. Once all requirements are signed off, the approved Trainer/Assessor will begin the final assessment process, where the learner must demonstrate evidence. Competency is recorded as either "C" for Competent or "NYC" for Not Yet Competent, without scaling or marking.

Our PPE policy requires all trainers, staff, and clients at Central Coast & Hunter Driver Training to adhere to minimum personal protective equipment requirements. These requirements align with industry standards and include the use of fully enclosed shoes.

 

 

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