Seatbelts and Children: Important Safety Information for All Passengers At Connect Coaches, the safety of every passenger is a top priority. It is mandatory for all passengers to wear seatbelts in vehicles equipped with seatbelt systems. However, Connect Coaches employees are not responsible for enforcing this requirement—ensuring that seatbelts are worn is the responsibility of passengers themselves, or their parents and guardians in the case of children. Parents, guardians, and clients play a crucial role in ensuring that children are securely fastened with seatbelts whenever traveling in Connect Coaches vehicles that have seatbelt fittings. For the safety of younger children, appropriate child restraint devices such as booster seats, capsules, or child restraints must be provided, installed, and secured by the parent or guardian prior to travel. Connect Coaches does not supply, install, or secure child restraint equipment on behalf of passengers. Additionally, Connect Coaches drivers focus primarily on the safe operation of the vehicle and are not responsible for managing the behavior or safety of unaccompanied children during the journey. Therefore, it is essential that children traveling without a parent or guardian have arrangements in place to ensure their well-being throughout the trip. By working together to uphold these safety responsibilities, we can help make every journey with Connect Coaches safe and comfortable for all passengers.

• Connect Coaches reserve the right to eject any passengers behaving in an inappropriate, offensive, intoxicated or destructive manner from the vehicle or stop the vehicle until the situation has been resolved.
• This may include requesting police to attend.
• No illicit drugs or alcohol is to be consumed on any Connect Coaches vehicle.
• Smoking is not permitted on any Connect Coaches vehicle.

• At Connect Coaches, we prioritize providing a safe and comfortable travel experience for all our passengers. As part of our commitment, we want to remind clients that they are responsible for any damage to the vehicle resulting directly from their booking. This includes incidents such as vandalism, excessive cleaning required due to food or beverage spills, and any breakage or damage to both interior and exterior fittings of our coaches. While we take great care when handling your luggage, please note that Connect Coaches is not liable for any damage or soiling of luggage during loading and unloading. Our trained staff will always exercise caution to protect your belongings and may sometimes request your assistance in handling heavier or bulky items to ensure safety and efficiency. By respecting these guidelines, we can continue to offer high-quality service and maintain our vehicles in excellent condition for all passengers to enjoy. Thank you for your understanding and cooperation.

• At Connect Coaches, we occasionally capture photos of our guests to showcase the vibrant experiences on our website and promotional materials. If you prefer not to be photographed, please inform any of our staff members during your visit. Alternatively, you’re welcome to contact us in advance at (02) 4325 4053 to communicate your preferences. We respect your privacy and aim to ensure everyone feels comfortable and enjoys their time with us. Your cooperation is greatly appreciated.

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• At Connect Coaches, we strive to provide a safe and comfortable travel experience for everyone. While we make every effort to ensure your belongings remain secure during your journey, Connect Coaches cannot accept responsibility for any items left on our vehicles. To assist our passengers, we conduct daily searches of all coaches to locate any lost property, which is then stored safely at our depot office. If you realize you have left something behind, please be aware that all lost property must be collected from our depot within 48 hours. This timeframe allows us to manage storage efficiently and maintain a clutter-free environment. After 48 hours, Connect Coaches reserves the right to dispose of or responsibly destroy any unclaimed items. We encourage all passengers to double-check their belongings before leaving the vehicle to help prevent loss. For any questions or assistance regarding lost property, please contact our customer service team. Your cooperation is greatly appreciated.

Connect Coaches does not guarantee the security of any lost property.

• Connect Coaches will issue confirmations for all bookings (invoice &/or receipt)
• Passengers are advised to check all details thoroughly
• Bookings are not confirmed until payment has been received
• Payment must be received by the due date on the invoice unless another arrangement has been made with Connect Coaches to have this due date extended
• If payment has not been received by the due date & an alternate arrangement has not been made, Connect Coaches has the right to sell this ticket to another person
• In the event of a passenger cancelling their ticket after they have made payment for a public day tour, Connect Coaches will only refund the amount if the passenger's ticket can be resold
• If Connect Coaches has already paid a third party involved in a day tour (such as, but not limited to: a restaurant reservation, guided tour fee, concert ticket, accommodation, wraps/sandwiches from a bakery etc.), they will not refund this component of the total cost unless they can resell the passenger's ticket
• If a day tour is cancelled by Connect Coaches, due to vehicle breakdown or driver illness, they will endeavour to provide an alternate vehicle & driver. If unable to do so, they will provide an alternate date for the planned day tour. If a passenger is unable to attend on this alternate date, Connect Coaches will issue a full refund
• If a day tour is cancelled by a third party, Connect Coaches will refund or credit our component of the ticket cost. The third party component of the ticket cost will be refunded to passengers once this amount has been refunded to us by the third party
• Credit notes may be issued by Connect Coaches, at their discretion, & are valid for 12 months from their date of issue & cannot be exchanged for cash

• Food & drinks (with the exception of water) are not to be consumed onboard a Connect Coaches' vehicle.
• Passengers are to remain seated with their seatbelts fastened at all times when travelling on a Connect Coaches vehicle.
• Connect Coaches will issue confirmations for all bookings.
• Customers are advised to check all details thoroughly. Bookings are not confirmed until a confirmation has been issued. 
• Full payment is required for all non-account customers prior to travel.
• Refunds will not be provided once payment has been made, unless at least 28 days' notice has been given to Connect Coaches.
• Connect Coaches may, at its sole discretion, charge cancellation fees.
• Connect Coaches may, at its sole discretion, require a payment of a deposit.
• Full payment for account customers is required within 14 days of completion of the charter.

• Connect Coaches provide group charters to and from the cruise terminals.
• Food & drinks (with the exception of water) are not to be consumed onboard a Connect Coaches' vehicle.
• Connect Coaches allow up to three pick up points between and including the first pick up point and the cruise ship terminal.
• Connect Coaches does not take responsibility for traffic delays or breakdown to and from the cruise terminals
• Connect Coaches departs cruise ship terminal at 9:00am unless pre-arranged prior to booking date.
• Connect Coaches departs Central Coast approximately 11:00am on trips to the cruise terminals
• Connect Coaches reserve the right to change schedules as necessary. Whilst every effort is made to maintain service, no responsibility will be taken for any inconvenience due to delayed service and any additional cost or expenses.
• Passengers acknowledge their acceptance that Connect Coaches is not liable for injury, damage, loss, accident, delay or irregularity, liability or expense to person or property due to act of default by another company or person providing services included in transfer.
• Connect Coaches accepts no responsibility for any sickness, labor disputes, machinery breakdown, government restraints, acts of war and terrorism, weather conditions, traffic delays, defect in any vehicle of transportation that is caused.
• Connect Coaches has the right to cancel, change or alter any service, and to decline any passenger at any time for any reason deemed necessary.
• Every effort is made to ensure Connect Coaches arrives on time.
• Passengers are responsible to provide Connect Coaches the correct arrival date and time for their cruise. If the incorrect arrival date is provided and Connect Coaches has not been informed prior, passengers will be charged an additional fee to reschedule if possible.
• Return service bookings must be pre-paid by either offline payment or by credit card prior to the service.
• Connect Coaches cannot confirm bookings until payment has been made.
• Once payment has been made for a cruise transfer, refunds will not be provided if less than 14 days' notice has been given to Connect Coaches.

Passengers are limited to two bags per person. 

Important:

Please note; the payment schedule listed in #2 & the cancellation fees listed in #9. are not applicable to our cruise holidays or our overseas tours. 

The terms, conditions and limitation of liability under which the tour operates are detailed below and the payment of the tour deposit &/or balance represents acceptance by the passenger of the following:-

1. Extended Tours & Short Break Tours are organised & operated by Connect Coaches.

2. To confirm your reservation, a non-refundable deposit of $300 per person must be received within 14 days of booking. The balance must be paid 12 weeks before departure date. Reservations will only be held until this date unless a prior arrangement has been made with Liam & Alison. Connect Coaches reserves the right to accept waitlist passengers in place of applicants failing to finalise within the prescribed time.

3. Occasionally it may be necessary to alter or amend *itineraries, accommodation and sightseeing arrangements from those published. This may be due to road, weather and other operational needs prevailing at the time and is always made in the best interest of your comfort. Times listed on the *itinerary are approximations only. Any personal expenses incurred by a passenger as a result of any delay, alteration or curtailment of any tour, whether caused by mechanical defect, strikes or any other cause are the responsibility of the passenger.

4. A minimum number of bookings is required to operate a tour and also to ensure an enjoyable group atmosphere. Where sufficient numbers cannot be achieved, Connect Coaches reserves the right to cancel or postpone a scheduled departure date or tour. When a tour is cancelled by Connect Coaches, any money paid will be refunded in full. If the tour is postponed & you are unable to travel on the new date, your money will be refunded in full.

5. Any special passenger requirements must be notified to Connect Coaches on the Booking Form provided at the point of booking. No passenger will be permitted to embark or continue on the tour while their mental or physical condition is, in the opinion of any representative of Connect Coaches, such as to render themselves incapable of caring for themselves, or whereby they become objectionable to other passengers, or they become a hazard to themselves or other passengers. Connect Coaches will not be responsible for expenses resulting in such persons being precluded from completing the tour for any such reason.

6. Where a tour is cancelled prior to the departure date, according to sections 2 or 3 above or due to an outbreak of Covid-19, Connect Coaches shall endeavour to offer the nearest possible alternative tour (subject to a refund or payment to cover any tour price difference.) or, if this is not acceptable, refund your monies in full.

7. Connect Coaches cannot guarantee exact arrival and departure times and is not liable for any failure to make connections with any other service or guarantee the operation of any particular service.

8. Connect Coaches reserves the right to cancel any ticket or booking or to refuse to carry any passenger where payments have not been received within the times specified. It is a condition of carriage that a passenger has paid all tour monies prior to departure of the tour.

9. Cancellation Fees - Connect Coaches’ tours require extensive planning, coordination and costs, as well as advance bookings and payments of accommodation and activities. In the event that you have to cancel your tour with us, we will endevour to resell your seat. If we are able to resell your seat, we will refund what you have paid for this tour, less a $100 administration fee. If unable to resell your seat, the following rates will apply to our transport component only of the tour. Any motel or additional travel cancellation costs may be applicable as per their individual cancellation policies. Please note; our cruise holidays & overseas tours have their own Payment & Cancellation conditions & are different to those listed below:

• 43 - 59 days’ notice - 100% refund of transport component

• 28 - 42 days’ notice - 50% refund of transport component

• less than 28 days’ notice - 0% refund of transport component

10. Comprehensive travel insurance cover is strongly recommended for all tours to cover you against possible associated risks of travel including cover for medical expenses and costs, loss of luggage, and expenses incurred due to cancellations, delays or other disruptions.

11. Although your safety and comfort are our highest priority, all passengers who participate in our tours do so at their own risk and Connect Coaches cannot accept responsibility for any loss of personal belongings, accident, illness or injury incurred by you.

12. "Act of God" or "Force Majeure" Clause: the occurrence of an event that is beyond Connect Coaches' reasonable control and which could not have been reasonably prevented which includes, but is not limited to: (a) pandemic events such as Covid-19; (b) natural disaster (including but not limited to flooding, fire, earthquake, landslide), adverse weather conditions, high or low water levels; (c) nuclear or other industrial accident causing environmental pollution or contamination; or (d) change in government restrictions or regulations. Should a Force Majeure event prevent Connect Coaches from providing your tour as planned, we will change our travel arrangements as reasonably practicable to ensure your safety and invoice you for any possible additional costs if required.