Port Macquarie Explorer - August, 2024

Important: The terms, conditions and limitation of liability under which the tour operates are detailed below and the payment of the tour deposit &/or balance represents acceptance by the passenger of the following:-

1. This tour has been organised by and will be operated by Connect Coaches. 

2. To confirm your reservation, a non-refundable deposit of $250 per person must be received within 14 days of booking. The balance must be paid 12 weeks before departure date. Reservations will only be held until this date unless a prior arrangement has been made with Liam & Alison. Connect Coaches reserves the right to accept waitlist passengers in place of applicants failing to finalise within the prescribed time.

3. Occasionally it may be necessary to alter or amend *itineraries, accommodation and sightseeing arrangements from those published. This may be due to road, weather and other operational needs prevailing at the time and is always made in the best interest of your comfort. Times listed on the *itinerary are approximations only. Any personal expenses incurred by a passenger as a result of any delay, alteration or curtailment of any tour, whether caused by mechanical defect, strikes or any other cause are the responsibility of the pas­senger.

4. A minimum number of bookings is required to operate a tour and also to ensure an enjoyable group atmosphere. Where sufficient numbers cannot be achieved, Connect Coaches reserves the right to cancel or postpone a scheduled departure date or tour. When a tour is cancelled by Connect Coaches, your monies will be refunded in full. If the tour is postponed & you are unable to travel on the new date, your monies will be refunded in full.

5. Any special passenger requirements must be notified to Connect Coaches on the Booking Form provided at the point of booking. No passenger will be permitted to embark or continue on the tour while their mental or physical condition is, in the opinion of any representative of Connect Coaches, such as to render themselves incapable of caring for themselves, or whereby they become objectionable to other passengers, or they become a hazard to themselves or other passengers. Connect Coaches will not be responsible for expenses resulting in such persons being precluded from completing the tour for any such reason.

6. Where a tour is cancelled prior to the departure date, according to sections 2 or 3 above or due to an outbreak of Covid-19, Connect Coaches shall endeavour to offer the nearest possible alternative tour (subject to a refund or payment to cover any tour price difference.) or, if this is not acceptable, refund your monies in full.

7.  Connect Coaches cannot guarantee exact arrival and departure times and is not liable for any failure to make connections with any other service or guarantee the operation of any particular service.

8. Connect Coaches reserves the right to cancel any ticket or booking or to refuse to carry any passenger where payments have not been received within the times specified. It is a condition of carriage that a passenger has paid all tour monies prior to departure of the tour.

9. Cancellation Fees – Connect Coaches’ tours require extensive planning, coordination and costs, as well as advance bookings and payments of accommodation and activities. In the event that you have to cancel your tour with us, the following rates will apply to our transport component of the tour. Any motel or additional travel cancellation costs may be applicable as per their individual cancellation policies:

·       43 - 59 days’ notice - 100% refund of transport component                                

·       28 - 42 days’ notice - 50% refund of transport component                                                                              

·       less than 28 days’ notice - 0% refund of transport component

10. Comprehensive travel insurance cover is strongly recommended for all tours to cover you against possible associated risks of travel including cover for medical expenses and costs, loss of luggage, and expenses incurred due to cancellations, delays or other disruptions.    

11. Although your safety and comfort are our highest priority, all passengers who participate in our tours do so at their own risk and Connect Coaches cannot accept responsibility for any loss of personal belongings, accident, illness or injury incurred by you.                                                                                         

12. "Act of God" or "Force Majeure" Clause:  the occurrence of an event that is beyond Connect Coaches' reasonable control and which could not have been reasonably prevented which includes, but is not limited to: (a) pandemic events such as Covid-19; (b) natural disaster (including but not limited to flooding, fire, earthquake, landslide), adverse weather conditions, high or low water levels; (c) nuclear or other industrial accident causing environmental pollution or contamination; or (d) change in government restrictions or regulations.  Should a Force Majeure event prevent Connect Coaches from providing your tour as planned, we will change our travel arrangements as reasonably practicable to ensure your safety and invoice you for any possible additional costs if required.